discussion

  
SOCW 6070: Supervision, Leadership, and Administration in Social Work Organizations
Please note that this is a master level course so master level work. Please check the grammar and you have to use the reading that I have provided to you. You must answer all the questions that I post. Thank you.
Week 7
Agency Supervision and Conflict Resolution
Readings
• Northouse, P. G. (2018). Introduction to leadership: Concepts and practice (4th ed.). Washington, DC: Sage.
o Review Chapter 10, “Listening to Out-Group Members” (pp. 217-237)
o Chapter 11, “Managing Conflict” (pp. 239-271)
o Chapter 13, “Overcoming Obstacles” (pp. 301-319)
• Plummer, S.-B., Makris, S., & Brocksen, S. M. (Eds.). (2014b). Social work case studies: Concentration year. Baltimore, MD: Laureate International Universities Publishing [Vital Source e- reader].
o “Social Work Supervision: Trauma Within Agencies” (pp. 7–9)
• Zelnick, J. R., Slayter, E., Flanzbaum, B., Butler, N., Domingo, B., Perlstein, J., & Trust, C. (2013). Part of the job?Workplace violence in Massachusetts Social Service Agencies. Health & Social Work, 38(2), 75–85.

Discussion
Addressing Conflicts and Trauma
Post an explanation of the types of skills the social work administrator demonstrated as she addressed the problem of Carla’s absence at work and the trauma-related events that followed. Be sure to include an analysis of the administrator’s use of conflict resolution skills. Finally, identify one aspect of the case study that would be most challenging to you if you were the administrator, and explain why.
Support your post with specific references to the resources. Be sure to provide full APA citations for your references.